Client information centre
Links
If you have lost your username or password for any of these accounts, please contact us and we can reset it.
If you would like to nominate a password you will find easier to remember just let us know and we can set it across all accounts.
Basecamp
Basecamp is our central project management space. We use it to document client communications, upload files and resources, assign tasks and set timelines.
Freshbooks
Freshbooks is our invoice management and ticketing system. Log in here if you want to see or comment on any of your invoices, or send us a support request.
Campaign Monitor / Mailbuild
Campaign Monitor (formerly known as Mailbuild) manages all your Email Marketing. If an account hasn't been set up for you but you would like to use this feature, call us.
Support
Support packages
Acorn offers free support for one month after your website is launched, to help you get used to making the site work for your business. After the first month, we can support you with all aspects of maintaining and improving your website.
Online training videos & documentation
These videos will help you use your website effectively. They common the most common tasks you will need to carry out. (Note: we currently only have training videos for CMS Made Simple. Please get in touch if you need training for a Drupal site.)
Free download: How to get found on Google Maps
Having an up-to-date, accurate entry on Google Maps is an easy way to get your website found in Google searches. Our free PDF guide contains the latest info on getting listed and optimising your listing.